Refund & Cancellation Policy

Effective date: 12 November 2026

Loan consultancy

We do not charge customers any fee for loan consultancy, so no refund applies. Lender fees (processing, legal, valuation) are paid to the lender and are refundable only as per the lender's own policy.

Licences, registrations, ITR, legal and technology services

• Cancel before work starts: full refund of our service fee.
• Cancel after work has started: we refund the unused portion of our fee after deducting work already done.
• Government fees, stamp duty and third-party charges already paid on your behalf are not refundable.
• If an application is rejected because of incorrect information from our side, we refile at no extra service fee.

Car & driver bookings

• Free cancellation up to 6 hours before the reporting time.
• Cancellation within 6 hours, or no-show: a cancellation charge may apply (up to the minimum fare / one hour of driver charges, as told at booking).
• Self-drive: advance rental is refunded as per the cancellation time told at booking. The security deposit is refunded within 7 working days after return, minus any fuel shortfall, challans, tolls, damage or late-return charges.
• If we cannot provide the confirmed driver or car, you get a full refund of any advance paid.

How refunds are paid

Refunds are paid to the original payment method or by bank transfer / UPI within 7 working days of approval. To request a refund, message us on WhatsApp (+91 86860 95951) or email support@anjaneyulu.in with your reference ID.