Effective Date: 19 Aug 2024

At anjaneyulu.in (“we,” “us,” or “our”), we are dedicated to providing high-quality products and services. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our detailed Return and Refund Policy below.

1. Overview

This policy applies to all purchases made through our website anjaneyulu.in (the “Site”). By making a purchase, you agree to comply with the terms outlined in this policy.

2. Eligibility for Returns

2.1 Physical Products

  • Return Window: You may return physical products within 03 days from the date of delivery.
  • Condition for Returns: To be eligible for a return, items must:
    • Be unused and in the same condition that you received them.
    • Be in the original packaging with all tags, labels, and accessories included.
    • Not be marked as “final sale” or “non-returnable.”

2.2 Digital Products

  • Final Sale: All sales of digital products (e.g., e-books, online courses, downloadable software) are final and non-refundable. However, if you experience access issues, please contact us within 02 days of purchase for assistance.

2.3 Services

  • Refund Eligibility: Refunds for services (e.g., consultations, coaching) may be considered on a case-by-case basis. Requests must be made within 07 days of service completion.

3. Non-Refundable Items

The following items are non-refundable and cannot be returned:

  • Gift cards
  • Downloadable software products
  • Customized or personalized items
  • Opened or used hygiene products
  • Clearance or final sale items

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at hi@anjaneyulu.in within 03 days of receiving your item.
  2. Provide Required Information: Include the following details in your email:
    • Your order number
    • The item(s) you wish to return
    • The reason for the return
    • Any supporting documentation (e.g., photos of the item, receipt)
  3. Return Authorization: After reviewing your request, we will provide you with a Return Authorization Number (RAN) and detailed instructions for returning your item.

5. Return Shipping

  • Customer Responsibility: You are responsible for paying the return shipping costs unless the item is defective or damaged.
  • Defective or Damaged Items: If you received a defective or damaged item, we will provide you with a prepaid return shipping label. Please retain all original packaging for the return.

6. Refund Process

  1. Inspection of Returned Items: Upon receiving your returned item, we will inspect it to ensure it meets our return conditions.
  2. Refund Approval: If your return is approved, we will process your refund to your original payment method within 7-10 business days.
  3. Notification of Refund: You will receive a confirmation email once your refund has been processed. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
  4. Partial Refunds: We reserve the right to issue partial refunds for items that are not in their original condition, are damaged, or are missing parts not due to our error.

7. Exchanges

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us at hi@anjaneyulu.in. We will provide instructions on how to return the item and issue a replacement at no additional cost.
  • Size or Color Exchanges: If you wish to exchange an item for a different size or color, please follow the return process above. You will need to return the original item and place a new order for the desired item.

8. Cancellation Policy

If you wish to cancel your order, please contact us at hi@anjaneyulu.in as soon as possible. Cancellations can only be processed before the item has been shipped. If your order has already been shipped, you will need to initiate a return once you receive it.

9. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our Site. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions or need assistance regarding this Return and Refund Policy, please contact us:

Email: hi@anjaneyulu.in
Phone: 080 6217 9403

SOUNDARYA KARROLLA believes in helping its customers as far as possible, and has therefore a
liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order.
    However, the cancellation request may not be entertained if the orders have been communicated to the
    vendors/merchants and they have initiated the process of shipping them.
  • SOUNDARYA KARROLLA does not accept cancellation requests for perishable items like flowers,
    eatables etc. However, refund/replacement can be made if the customer establishes that the quality of
    product delivered is not good.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team.
    The request will, however, be entertained once the merchant has checked and determined the same at his
    own end. This should be reported within 2 Days days of receipt of the products. In case you feel that the
    product received is not as shown on the site or as per your expectations, you must bring it to the notice of
    our customer service within 2 Days days of receiving the product. The Customer Service Team after
    looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer
    the issue to them. In case of any Refunds approved by the SOUNDARYA KARROLLA, it’ll take 1-2
    Days days for the refund to be processed to the end customer.

Thank you for choosing anjaneyulu.in. We value your business and are committed to ensuring your satisfaction!